Title: Firebase Support & Chat Management Author: Sabbir Sam Published: October 22, 2022 Last modified: December 6, 2025 --- Search plugins ![](https://ps.w.org/admin-chat-box/assets/banner-772x250.png?rev=2863375) ![](https://ps.w.org/admin-chat-box/assets/icon-256x256.png?rev=2863376) # Firebase Support & Chat Management By [Sabbir Sam](https://profiles.wordpress.org/devsabbirahmed/) [Download](https://downloads.wordpress.org/plugin/admin-chat-box.3.1.1.zip) * [Details](https://twd.wordpress.org/plugins/admin-chat-box/#description) * [Reviews](https://twd.wordpress.org/plugins/admin-chat-box/#reviews) * [Installation](https://twd.wordpress.org/plugins/admin-chat-box/#installation) * [Development](https://twd.wordpress.org/plugins/admin-chat-box/#developers) [Support](https://wordpress.org/support/plugin/admin-chat-box/) ## Description **Firebase Support & Chat Management** is a real-time communication tool powered by Firebase for secure and scalable interaction. This plugin enhances your admin dashboard by offering powerful features like **Backend/Frontend Chat + Support Management**,** User List & Agents Management**, with a robust **Support System Settings** interface. Users can instantly chat with each other or enable support mode to communicate exclusively with support agents. The modern, mobile-friendly UI delivers real-time messaging and push notifications, powered by Firebase for secure authentication, data storage, and seamless updates. * **Backend Chat Management** allows admins to monitor and control all conversations directly from the dashboard. This includes filtering messages, and assigning agent roles to team members. * **User List & Agents Management** enables clear oversight and segmentation of users, team agents, and their chat roles or responsibilities. You can now onboard support agents and organize client interactions with ease. * **Support System Settings** centralizes all options—chat enablement, agent controls, Firebase credentials, and design customizations—under one panel for easy management. Whether you’re building a support system for eCommerce, a team-based collaboration app, or a community platform—**Firebase Support & Chat Management** offers unmatched flexibility and Firebase-powered scalability. ### ATTRACTIVE UI AND SUPER EASY TO USE 1. **Easy access to information** – Access messages and images from the intuitive Firebase-powered chat interface. 2. **Improved collaboration** – Enable real-time conversations through streamlined** Backend Chat Management**. 3. **Increased productivity** – Quick **User List & Agents Management** allows fast task routing and communication. 4. **Secure authentication** – Firebase ensures only authorized access. 5. **Data reliability** – Firebase provides persistent storage for messages, images, and session logs. 6. **Enhanced user experience** – Designed for both desktop and mobile users. 7. **Increased engagement** – Real-time push notifications keep users active. 8. **Future growth** – Built with Firebase to handle enterprise-level **Support System Settings** needs. ### Key Features ### 🔧 Backend Chat Management * Full control over chat logs, including moderation tools. * Manage open conversations, archives, and resolve queries efficiently. * Real-time Firebase updates ensure your **Backend Chat Management** stays up to date. * Backend Chat Management works even on low-latency networks. * Assign agents to conversations directly from Backend Chat Management. ### 👥 User List & Agents Management * View, edit, and assign roles to users from the dashboard. * Create unlimited support agents with custom roles. * Manage the **User List & Agents Management** panel with advanced filters. * Track user activity within User List & Agents Management views. * Sync data directly from Firebase in real time. ### ⚙️ Support System Settings * Central panel for all system-wide configurations. * Enable/disable chat, choose layout, and set agent permissions. * Customize branding and layout under Support System Settings. * Securely store Firebase credentials and keys. * **Support System Settings** panel includes fallback error handling. Each of these core modules—**Backend Chat Management**, **User List & Agents Management**, and **Support System Settings**—is integrated with Firebase and WordPress for a seamless user and admin experience. 👩🏼‍💻 [Get ORG Support](https://wordpress.org/support/plugin/admin-chat-box/) ### How to Use After activating the plugin: Navigate to your **Admin Dashboard > Firebase Support& Chat Management > Settings** to configure Firebase and enable chat. Customize ** Backend Chat Management**, set up the **User List & Agents Management**, and fine- tune the **Support System Settings** for optimal performance. ## Screenshots * [[ * Advance Chat Box Banner * [[ * chat Logo/Icon * [[ * Screenshot-1-4 * [[ * [[ * [[ * [[ * [[ ## Installation 1. Upload files to the `/wp-content/plugins/admin-chat-box` directory 2. Integrate Firebase and activate the plugin through the ‘Plugins’ screen in WordPress ## Reviews ![](https://secure.gravatar.com/avatar/41144c5a9940273b87d589329d330fa8c12e22574a5fa02f1d4431c22dd1ea57? s=60&d=retro&r=g) ### 󠀁[Good for instant chatting.](https://wordpress.org/support/topic/good-for-instant-chatting/)󠁿 [michaelbarnettii](https://profiles.wordpress.org/michaelbarnettii/) February 10, 2023 1 reply Plugin is good but if can we store data through server instead of local storage then it will be much better. [ Read all 1 review ](https://wordpress.org/support/plugin/admin-chat-box/reviews/) ## Contributors & Developers “Firebase Support & Chat Management” is open source software. The following people have contributed to this plugin. Contributors * [ Sabbir Sam ](https://profiles.wordpress.org/devsabbirahmed/) [Translate “Firebase Support & Chat Management” into your language.](https://translate.wordpress.org/projects/wp-plugins/admin-chat-box) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/admin-chat-box/), check out the [SVN repository](https://plugins.svn.wordpress.org/admin-chat-box/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/admin-chat-box/) by [RSS](https://plugins.trac.wordpress.org/log/admin-chat-box/?limit=100&mode=stop_on_copy&format=rss). ## Changelog ### 3.1.1 – 06 Dec 2025 * **Enhancement:** WP 6.9 compatibility #### 3.1.0 – 24 July 2025 * New: Backend Chat Management Improved * New: User List & Agents Management * New: Support System Settings #### 3.0.0 – 14 July 2025 * New: Completely redesigned the chat system module for improved performance and user experience. #### 2.0.0 – 01 FEB 2023 * New: Added Firebase Integration * Improvement: New Admin UI #### 1.0.0 * Inital commit of plugin ## Meta * Version **3.1.1** * Last updated **4 months ago** * Active installations **Fewer than 10** * WordPress version ** 5.0 or higher ** * Tested up to **6.9.4** * PHP version ** 5.6 or higher ** * Language * [English (US)](https://wordpress.org/plugins/admin-chat-box/) * Tags * [chat](https://twd.wordpress.org/plugins/tags/chat/)[firebase](https://twd.wordpress.org/plugins/tags/firebase/) [form](https://twd.wordpress.org/plugins/tags/form/) * [Advanced View](https://twd.wordpress.org/plugins/admin-chat-box/advanced/) ## Ratings 5 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/admin-chat-box/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/admin-chat-box/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/admin-chat-box/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/admin-chat-box/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/admin-chat-box/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/admin-chat-box/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/admin-chat-box/reviews/) ## Contributors * [ Sabbir Sam ](https://profiles.wordpress.org/devsabbirahmed/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/admin-chat-box/)