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You can create a ticket or Contact in Zendesk. Learn more at <a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-zendesk-plugin\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=zendesk_CRM_readme\">crmperks.com<\/a><\/p>\n\n<h3>Zendesk Gravity Forms Setup<\/h3>\n\n<ul>\n<li>Go to Forms -&gt; Settings -&gt; Zendesk then add new account.<\/li>\n<li>Go to Forms -&gt; select any form -&gt; Settings -&gt; Zendesk then create new feed.<\/li>\n<li>Map required Zendesk fields to Gravity Forms form fields.<\/li>\n<li>Send your test entry to Zendesk.<\/li>\n<li>Go to Forms -&gt; select any form -&gt; Settings -&gt; Zendesk Logs and verify previously sent entries.<\/li>\n<\/ul>\n\n<p><strong>Connect zendesk account<\/strong><\/p>\n\n<p>Connect any gravity forms to Zendesk account by simply entering API key. Additionally, you can connect multiple zendesk accounts.<\/p>\n\n<p><strong>Mapping Zendesk fields<\/strong><\/p>\n\n<p>Simply select any Zendesk object(Contact, Ticket etc) then map gravity forms form fields to Zendesk object fields.<\/p>\n\n<p><strong>Manually send entries to Zendesk<\/strong><\/p>\n\n<p>Automatically Send gravity forms entries to Zendesk when user submits form. Also , you can manually send gravity forms submissions to Zendesk.<\/p>\n\n<p><strong>Filter Zendesk Gravity Forms entries<\/strong><\/p>\n\n<p>Either send all gravity forms entries to Zendesk or filter entries sent to Zendesk based on user input. For example , only send that entry to Zendesk which contains work email address.<\/p>\n\n<p><strong>Zendesk Gravity Forms logs<\/strong><\/p>\n\n<p>View a detailed log of each gravity forms entry whether sent or not sent to Zendesk and easily resend gravity forms entry to Zendesk.<\/p>\n\n<p><strong>Send Data As Zendesk Ticket Notes<\/strong><\/p>\n\n<p>if a contact form has fields which can not be mapped to any Zendesk Ticket fields, So you can send such fields as Zendesk Ticket note.<\/p>\n\n<p><strong>Zendesk Error Reporting<\/strong><\/p>\n\n<p>If there is an error while sending an entry to Zendesk, an email containing the error details will be sent to the specified email address.<\/p>\n\n<p><strong>Create Or Update Contact in Zendesk<\/strong><\/p>\n\n<p>If a Ticket already exists in Zendesk, update it\/add new reply otherwise create a new Ticket in Zendesk.<\/p>\n\n<blockquote>\n<p><strong>Premium Version Features.<\/strong><\/p>\n<p>Following features are available in premium version <a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-zendesk-plugin\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=zendesk_CRM_readme\">Gravity Forms Zendesk Pro<\/a>.<\/p>\n<ul>\n<li>Custom fields particularly Phone Number fields fields.<\/li>\n<li>Assign Tickets to Agents.<\/li>\n<li>Zendesk Ticket Attachments.<\/li>\n<li>Set Ticket Priority and Ticket Type.<\/li>\n<li>when a user submit a form, you can save gclid, utm parameters and Geo location.<\/li>\n<li>Lookup lead's email and phone number using email or phone number lookup services when user submits a contact form.<\/li>\n<li>20+ premium addons<\/li>\n<\/ul>\n<\/blockquote>\n\n<h3>Need Zendesk Plugin for Woocommerce ?<\/h3>\n\n<p>We have Zendesk add-on for Woocommerce. <a href=\"https:\/\/www.crmperks.com\/plugins\/woocommerce-plugins\/woocommerce-zendesk-plugin\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=zendesk_CRM_readme\">Woocommerce Zendesk<\/a><\/p>\n\n<h3>Want to send Gravity Forms data to a different crms<\/h3>\n\n<p>We have Premium Gravity Forms add-ons for 20+ CRMs.<a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-zendesk-plugin\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=zendesk_CRM_readme\">View All CRM Extensions<\/a><\/p>\n\n<!--section=faq-->\n<dl>\n<dt id='need%20free%20support%3F'><h3>Need free Support?<\/h3><\/dt>\n<dd><p>Our team provides free support at <a href=\"https:\/\/www.crmperks.com\/contact-us\/\">https:\/\/www.crmperks.com\/contact-us\/<\/a>.<\/p><\/dd>\n<dt id='zendesk%20gravity%20forms'><h3>zendesk gravity forms<\/h3><\/dt>\n<dd><p>You can easily connect Gravity forms and Zendesk with this free plugin. When anyone submits a form, you can create a ticket in Zendesk.\n* Connect Zendesk account to Gravity forms.\n* Create a feed then map Zendesk fields to form fields.\n* Send Gravity forms entry to Zendesk.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.1.4<\/h4>\n\n<ul>\n<li>fixed \"entry created date\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.3<\/h4>\n\n<ul>\n<li>fixed \"open redirect issue with state parameter\".<\/li>\n<\/ul>\n\n<h4>1.1.2<\/h4>\n\n<ul>\n<li>fixed \"live field options from zendesk\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.1<\/h4>\n\n<ul>\n<li>fixed \"payment event for stripe\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>fixed \"zendesk id and link tags\" issue.<\/li>\n<\/ul>\n\n<h4>1.0.9<\/h4>\n\n<ul>\n<li>fixed \"save zendesk account\" issue.<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<ul>\n<li>fixed \"debug xss\" issue.<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<ul>\n<li>Fixed \"send to zendesk on payment completion\" feature.<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<ul>\n<li>You can zendesk link and ID in Form Confirmation message.<\/li>\n<li>fixed \"auto send to zendesk\" feature.<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<ul>\n<li>added filter before sending data to zendesk.<\/li>\n<li>fixed zendesk tags.<\/li>\n<\/ul>\n\n<h4>1.0.4<\/h4>\n\n<ul>\n<li>added formated phone numebr support for integer field.<\/li>\n<li>fixed new lines issue in description field.<\/li>\n<\/ul>\n\n<h4>1.0.3<\/h4>\n\n<ul>\n<li>added multiple files support.<\/li>\n<\/ul>\n\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>fixed no fields issue in zendesk user feed.<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>fixed zendek note.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Gravity Forms Zendesk Add-on sends Gravity Forms entries to Zendesk.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/103160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=103160"}],"author":[{"embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/crmperks"}],"wp:attachment":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=103160"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=103160"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=103160"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=103160"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=103160"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=103160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}