{"id":212066,"date":"2024-11-24T17:45:27","date_gmt":"2024-11-24T17:45:27","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/wpissuetracker\/"},"modified":"2024-11-28T09:54:14","modified_gmt":"2024-11-28T09:54:14","slug":"wbugboard","status":"publish","type":"plugin","link":"https:\/\/twd.wordpress.org\/plugins\/wbugboard\/","author":21211798,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.1","stable_tag":"1.0.1","tested":"6.7.5","requires":"6.2","requires_php":"8.0","requires_plugins":null,"header_name":"WBugBoard","header_author":"MELIOZE.dev","header_description":"A professional issue tracking and support ticket management plugin for WordPress. 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It allows you to create, manage, and prioritize tickets directly in your WordPress dashboard, ideal for customer support or project management.<\/p>\n\n<p>\u2728 = Key Features =\n* <strong>Ticket Management<\/strong>: Easily create, update, and manage support tickets with titles, descriptions, and priority levels.\n* <strong>Priority Levels<\/strong>: Set customizable ticket priorities (e.g., Low, Medium, High).\n* <strong>User Access Control<\/strong>: Manage permissions for different user roles.\n* <strong>Email Notifications<\/strong> \ud83d\udce7: Send customizable notifications to admins and users when tickets are created or updated.\n* <strong>Comment System<\/strong> \ud83d\udcac: Facilitate ticket discussions through a built-in commenting system.<\/p>\n\n<h3>WBugBoard PRO (Coming Soon)<\/h3>\n\n<p>\ud83d\ude80 <strong>Introducing WBugBoard PRO<\/strong><br \/>\nThe advanced version of WBugBoard is coming soon! Take your support and issue tracking to the next level with these exclusive features:<\/p>\n\n<ul>\n<li><strong>CSV\/PDF Export System<\/strong> \ud83d\udcc1: Export your tickets and reports in CSV or PDF format for easier sharing and record-keeping.<\/li>\n<li><strong>Advanced Search and Filters<\/strong> \ud83d\udd0d: Quickly find tickets using multiple criteria, such as status, priority, and creation date.<\/li>\n<li><strong>Backend Ticket Creation<\/strong> \ud83d\udcdd: Create and manage tickets directly from the WordPress backend for enhanced admin control.<\/li>\n<li><strong>Mobile and Tablet Optimization<\/strong> \ud83d\udcf1: Fully responsive design with mobile and tablet-friendly ticket management.<\/li>\n<li><strong>Resolution Time Tracker<\/strong> \u23f1\ufe0f:<br \/>\n\n<ul>\n<li>View the total resolution time for all tickets.  <\/li>\n<li>See the average resolution time per ticket.  <\/li>\n<li>Monitor live resolution time with a dynamic stopwatch for tickets in progress.  <\/li>\n<\/ul><\/li>\n<li><strong>Deleted Tickets Management<\/strong> \ud83d\uddc2\ufe0f:<br \/>\n\n<ul>\n<li><strong>Archive Deleted Tickets<\/strong>: Automatically archive tickets deleted by the client for record-keeping.  <\/li>\n<li><strong>Visibility Control<\/strong>: Toggle the visibility of deleted tickets directly in the dashboard.  <\/li>\n<\/ul><\/li>\n<li><strong>File Attachments<\/strong> \ud83d\udcce: Attach files to tickets for better communication and problem resolution.  <\/li>\n<\/ul>\n\n<p>Stay tuned for the release of WBugBoard PRO!<\/p>\n\n<h3>Custom Upload Directory<\/h3>\n\n<p>Uploaded files are stored in <code>\/wp-content\/uploads\/wbugboard\/<\/code>. This directory is automatically created on plugin activation and deleted upon plugin deactivation.<\/p>\n\n<h3>Support<\/h3>\n\n<p>For support, please use the <a href=\"https:\/\/wordpress.org\/support\/plugin\/wbugboard\">Support Forum<\/a> or contact us at contact@melioze.com.<\/p>\n\n<h3>License<\/h3>\n\n<p>WBugBoard is licensed under the GPLv2 or later. For more information, see <a href=\"https:\/\/www.gnu.org\/licenses\/gpl-2.0.html\">https:\/\/www.gnu.org\/licenses\/gpl-2.0.html<\/a>.<\/p>\n\n<h3>Contributing<\/h3>\n\n<p>If you would like to contribute to the development of WBugBoard, please visit our <a href=\"https:\/\/github.com\/mizou1255\">GitHub repository<\/a> and submit a pull request.<\/p>\n\n<h3>Credits<\/h3>\n\n<ul>\n<li><strong>Author:<\/strong> Moez BETTOUMI<\/li>\n<li><strong>Website:<\/strong> <a href=\"https:\/\/moezbettoumi.fr\">https:\/\/moezbettoumi.fr<\/a><\/li>\n<li><strong>Donate:<\/strong> <a href=\"https:\/\/buymeacoffee.com\/mizou1253\">https:\/\/buymeacoffee.com\/mizou1253<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>\ud83d\udcc2 Upload the <code>wbugboard<\/code> folder to the <code>\/wp-content\/plugins\/<\/code> directory, or install the plugin directly through the WordPress plugins screen.<\/li>\n<li>\ud83d\udd0c Activate the plugin through the 'Plugins' menu in WordPress.<\/li>\n<li>\u2699\ufe0f Go to <strong>Settings &gt; WBugBoard<\/strong> to configure your settings, priorities, and email notifications.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='%E2%9D%93%20how%20do%20i%20set%20up%20email%20notifications%3F'><h3>\u2753 How do I set up email notifications?<\/h3><\/dt>\n<dd><p>Navigate to <strong>Settings &gt; WBugBoard &gt; Email Notifications<\/strong> to enable notifications for admins and users. You can also customize the subject and message content of these notifications.<\/p><\/dd>\n<dt id='%F0%9F%94%92%20can%20i%20restrict%20ticket%20management%20to%20certain%20user%20roles%3F'><h3>\ud83d\udd12 Can I restrict ticket management to certain user roles?<\/h3><\/dt>\n<dd><p>Yes. Go to <strong>Settings &gt; WBugBoard &gt; User Roles<\/strong> to define which roles have access to ticket management functionalities.<\/p><\/dd>\n<dt id='%F0%9F%94%A7%20how%20do%20i%20add%20custom%20priority%20levels%3F'><h3>\ud83d\udd27 How do I add custom priority levels?<\/h3><\/dt>\n<dd><p>Go to <strong>Settings &gt; WBugBoard &gt; Priorities<\/strong> to add, edit, or delete priority levels.<\/p><\/dd>\n<dt id='%F0%9F%93%8E%20what%20types%20of%20files%20can%20users%20upload%3F'><h3>\ud83d\udcce What types of files can users upload?<\/h3><\/dt>\n<dd><p>Only JPEG, PNG, and PDF file types are allowed for upload. Files are sanitized and stored in a custom directory for security.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Fix: Minor bug fixes and performance improvements.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>\ud83c\udf89 Initial release with ticket management, priority levels, email notifications, and role-based access control.<\/li>\n<\/ul>","raw_excerpt":"A professional issue tracking plugin for WordPress to manage and prioritize customer support tickets.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/212066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=212066"}],"author":[{"embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/melioze"}],"wp:attachment":[{"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=212066"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=212066"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=212066"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=212066"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=212066"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/twd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=212066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}